Comment Comments (2) |  |
| 1. Written by joyce burton, on 22-09-2008 16:19 i was an att customer and they re service is awfull most of the time i had to use my home # 304 4250713 becuase i didnt have any service at all then i called them to complain and wanted my ss # of 234-11-3574 to cancel my bill is that all the really need? |
| 2. Written by Danielle, on 29-08-2008 14:38 Here is just a little of what I have been through and they keep asking me if I want a cell phone from them I guess you know my answer!! I have tried getting my rebate many times for my equipment and no such luck!!! I have spent 20hours alone last month just talking to At&t I have documented every time I call what time it is when I call who I speak to ect…I have a very huge file on this…Every month there is a prob and on avg (no exaggeration) an avg of 3 hours per call…last month they made a $500 error and the bill comes this month and is still not correct…I have had a problem ever single month with them since I signed up last Sept so basically a year…I can NOT get another service right now because I live in a rural area. They have tried to trick me into signing new contracts and threatened that if I didnt they would come and take all my equipment…I have talked to supervisors that do not help or when I ask a customer service person to please have a supervisor call me back (which is supposed to be within 48hours) sometimes has taken over a week to leave me a message to call their same customer service number and thank you for calling ect I cant get anyone to truly help me and I am so tired of calling every month and getting notices that I am going to be disconnected if I dont pay a wrong bill that I have made the payment on (the correct one that was figured out after the 3 hours) that I could just scream or cry>>dont know which!! I wish there was an office that I could go to in person…I do not care if I had to drive a ways just so I get someone that will actually help me!! My favorite is when I supposed to have this all resolved the bill may not show the corrections (that are still wrong) for like three months which then the cut off notices show up in the mail…then I call and its starts all over again!! ***I also tried to write their complaint center and you could guess>>there was an error in sending my complaint after I filled everything out!! IS THERE ANYTHING I CAN DO TO MAKE THIS HORRIBLE CYCLE STOP???? I HAVE TO PREPARE MYSELF EVERYTIME I CALL EACH MONTH BECAUSE IT RUINS MY DAY! FROM GETTING THE RUN AROUND TO BE HUNG UP ON DURING “TRANSFER” YOU SAY DONT TRANSFER AND THEY DO ANYWAY AND THEN YOU HAVE TO CALL BACK AGAIN!!! PLEASE HELP ME I LIVE IN THE CHICAGO LAND AREA AND IF THERE IS ANYWHERE I CAN GO IN PERSON PLEASE LET ME KNOW!! PLEASE!! THANK YOU! |
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